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Grand Fiesta Americana
gem spa staff
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Cancun 23:28:44
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Reviews

Recent Testimonials

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"Top notch in every single aspect"

I have visited this resort and written many reviews about FAGCB, but this is a little different. We stayed at the resort from October 24th to the 29th 2020.

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"Top notch in every single aspect"

I have visited this resort and written many reviews about FAGCB, but this is a little different. We stayed at the resort from October 24th to the 29th 2020. Right in the middle of our vacation Hurricane Zeta hit the Yucatan peninsula. We have never been on a vacation when a hurricane was hitting the resort area. I am so happy that we stayed at FAGCB while visiting Cancun again. The management ( Mr. Gurrola the GM and Mr. Garza the VIP club manager) were spectacular and handled this situation like true pros. They handled everything so professionally as did the ENTIRE staff of the hotel. We were very apprehensive about being caught in the middle of this very powerful storm and everyone really helped to keep us calm and safe. The entire staff when into protection mode and the ball room was set up as a shelter if we needed it. As it turned out we were able to stay in our rooms thankfully as the storm weakened as it approached. It was still a very powerful storm that caused some damage. I can’t thank the entire Club level staff enough for keeping us calm and providing stellar service throughout the storm and our stay. No better feeling than walking into the club lounge and feeling like you arrived to your second home. Fernanda, Marcos, Berenice, Armado ,Juan and everyone else on the Club level are just simply the best at what they do. A huge thank you to the rest of hotel staff that had breakfast served ( with a smile) at 8am the day after the storm hit, the housekeeping staff having our suite cleaned by 10am the next morning after the storm and of course the pool/grounds crew that spent hours having the pool and beach area ready for us the day after the storm. That’s why we stay at the FAGCB…….. the best in Cancun! We will see you again in February!!

"I'll definitely come back here again"

This place rolled out the red carpet for us. I felt like a King, no joke.

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"I'll definitely come back here again"

This place rolled out the red carpet for us. I felt like a King, no joke.. The amount of extra things they did to make us feel comfortable and to have a good time, it was special. I’ll for sure go back again. the staff was amazing as well.

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