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Grand Fiesta Americana
gem spa staff
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Cancun 09:20:52
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Reviews

Recent Testimonials

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"Extremely Impressed and I have not even left yet!!!"

Let me start off by saying that I travel for a living and I have stayed at some of the finest properties from Paris to London,Hong Kong, Dubai...you name it!

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"Extremely Impressed and I have not even left yet!!!"

Let me start off by saying that I travel for a living and I have stayed at some of the finest properties from Paris to London,Hong Kong, Dubai…you name it! I love to workout at the gym on my vacations and I also love to visit the spa. And, of course eat lots of great food!!!
The room is very important to me, but the hotel property and amenities are what bring me back to a property for a return visit.
This gets me to The Grand Americana Coral Beach. My expectations were not only met, they were exceeded on a daily basis. The service was exquisite. The front desk check in, the servers and restaurant hosts, the pool and beach staff who were constantly available with a smile and ready to take great care of their guests. Housekeeping who kept room 920 always in tip top shape clean and beautiful always. The staff all this property take pride in their work and it shows immensely. The gym was absolutely spectacular! Always immaculately clean with every machine you could dream of and on top of that there was always a wide variety of fresh juices and coffee and tea! We also made a visit to the spa for a treatment and that too was out of this world! I am very familiar with resort spas and this is a spa you must see to believe. Absolutely beautiful and the therapists who worked on me and my partner were both so loving and professional and great at their craft! One was named Marella I forget the other but she worked on Anthony Pisano at 4pm on Saturday the 9th. The did a great body scrub. The food was all excellent too! We are mostly down at the beach because we were so comfortable enjoying ourselves. Please ensure this message gets to the general manager of the hotel so they know whatever they are doing is working. Staying at this hotel was no different then staying at a Ritz Carlton or a Four Seasons except it is a much better value. I will now be a life long guest and I can’t wait to book my next trip back! I’m fact I think I am going to have my partners birthday at The Fiesta Americana next month at the end of March and come right back! Job well done to all of the staff and thank you for a memorable, hospitable and overall fabulous stay!

"Exceeded our family’s expectations- Wonderful & a great value"

We had a short, but completely wonderful, stay here in early January. Everything about this resort exceeded our expectations by far- from check-in with the very kind Lisbeth, to the huge and immaculate pool, to the fabulous customer service.

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"Exceeded our family’s expectations- Wonderful & a great value"

We had a short, but completely wonderful, stay here in early January. Everything about this resort exceeded our expectations by far- from check-in with the very kind Lisbeth, to the huge and immaculate pool, to the fabulous customer service.

I can’t say enough about the service we received; it was incredible on every level and exceeded that of 4- and 5-star resorts we have visited elsewhere: dining, room service, housekeeping, poolside. Any request we made was promptly addressed, and the staff were genuinely friendly and welcoming to my husband and our 4-year old son.

My favorite parts of the trip:

1) The brunch buffet: Incredible food and service!! I am still dreaming of it. So many choices- from traditional Mexican cuisine and pastries, to miso soup and lox. Fresh tropical fruit, a smoothie bar, mimosas and fresh-squeezed juice. Everything we tried was of exceptional quality and service was top-notch.

2) Poolside service: We spent many hours at the gigantic and very clean (and warm) pool. The tacos and drinks were delicious (habanero salsa was fabulous), towel service was great, and when there was a sudden rainstorm, the staff brought out dry towels and kid-sized slippers for my young son to wear inside.

3) The on-site kids club: My son spent a couple of hours here so my husband and I could enjoy some one-on-one time by the pool. My son had a blast. The staff were so kind and attentive… he didn’t want to leave. They even ordered him his favorite lunch, a cheese quesadilla.

In summary, this was a dream trip for us that I only wish had been longer. Gorgeous ocean views from our huge and immaculate suite; sugar sand beach and warm, clear water. We will definitely return for the sunshine and food… but most of all for the lovely staff who made our trip so special and memorable. Muchas gracias!

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