Reviews & Testimonials
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REVIEWS & TESTIMONIALS

Reviews

Testimonials

"Fantastisk hotell i nydelige omgivelser!"

Vi var en familie på 5 med barn i alderen 12-22 år og alle storkoste seg. Flere av oss har rest mye i eksotiske omgivelser og dette er den fineste stranden vi har vært på.

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"Fantastisk hotell i nydelige omgivelser!"

Vi var en familie på 5 med barn i alderen 12-22 år og alle storkoste seg. Flere av oss har rest mye i eksotiske omgivelser og dette er den fineste stranden vi har vært på. Hotellfasilitetene er 5-stjerners og man lever virkelig i luksus. Anbefaler dette hotellet på det varmeste og komme absolutt til å reise tilbake! Gøy område for ungdommen da det er flere puber og nattklubber i nær avstand, men man er også veldig skjermet fra dette med mindre man oppsøker det. Mange gode restauranter i området.


Fantástico hotel en la mejor playa del mundo.

Fantástico hotel en un entorno encantador! Éramos una familia de 5 con niños de 12 a 22 años y todos disfrutaban. Varios de nosotros hemos viajado extensamente en un entorno exótico y esta es la mejor playa en la que hemos estado. Las instalaciones del hotel son de 5 estrellas y realmente vives en el lujo. Recomiendo encarecidamente este hotel y sin duda volveremos! Área de diversión para los jóvenes, ya que hay varios bares y clubes nocturnos en las proximidades, pero uno también está muy protegido de esto a menos que lo busque. Muchos buenos restaurantes en la zona.

"Magic in Mexico"

We had an ABSOLUTELY AMAZING time! We spent our honeymoon there 25 years ago and came back this year to celebrate our silver anniversary.

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"Magic in Mexico"

We had an ABSOLUTELY AMAZING time! We spent our honeymoon there 25 years ago and came back this year to celebrate our silver anniversary.

During our stay, we were provided with extraordinary hospitality and service as the staff went out of their way to pamper us and make us feel special. From our STUNNING room with a BREATHTAKING view of the ocean to the DELICIOUS dinner on the beach and even our hydrotherapy session at the spa, we were treated like royalty. The rose petals in our room with the bubble bath, champagne, and chocolate covered strawberries were the perfect way to end our evening.

Patricio and the rest of the staff at the resort made sure that we had everything necessary for a magical anniversary and we thank them all for the wonderful memories they helped create. We HIGHLY recommend this resort to anybody looking to make the most out of their trip to sunny Cancun, Mexico.

"Absolutely Would Return ❤️"

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"Absolutely Would Return ❤️"

By far, one of the most enjoyable trips I’ve ever taken in my life, and even more so due to this place as our hotel home during our stay. The ambiance of the hotel, the breath taking view from our hotel room/pools/bars, the spacious clean fresh rooms, the decor, the amenities, it was all so great! The customer service here exceeded my expectations during every interaction. Their attentiveness was so mind blowing. In my most humble way, I myself found myself feeling like I was treated like royalty here. I want to give a huge shoutout to all the workers working there, honestly. From those serving in La Joya, the bikini bar, Isla Contoy, the bars, to even In-room dining, and room service, thank you, you all are so appreciated. We came here over all to Cancun to celebrate my birthday and anniversary and I couldn’t get over how kind and thoughtful they were with their surprise champagne and beautiful slices of cake for my fiancé and I. Well done, thank you once again! Lastly, a HUGE THANK YOU to the workers at Vina Del Mar. Man oh man do you all hustle and work so furiously to attend and exceed customers needs. Shout out to particularly Wilberth and Edgar.. my unforgettable sweet souls, I am astonished with your devotion and passion into providing excellent customer service and I am so happy to have had the opportunity to be served by you both. So humble, so sweet, so attentive, and so friendly. I will be back to Cancun one day, and you bet i’ll be coming back to Grand Fiesta Americana Coral Beach Cancun ❤️ Cheers, till next time!

"Best hotel experience we have ever had..."

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"Best hotel experience we have ever had..."

We have never been to a place that we say “let’s go back” (since there is so much to explore in the world)…but this hotel…100% would return. I was initially a bit concerned about non all inclusive and had budgeted to spend much more than we actually did! A thousand little things made all the difference for us.
Let’s just start with staff who say “my pleasure” when you thank them. I know this is trivial but it speaks VOLUMES…in a quiet way.
-Not ONE staff member “lingered” for a tip…we tipped, as always (and beleive me, they all deserve it), but, for once, it was OUR pleasure to do so.
-The check in was seamless and although we arrived quite early in the day, we were able to access our GORGEOUS room right away.
The resort was “explained” to us at check in…this saved us so much time trying to figure our way around. We were at home within hours 🙂
-clean clean clean!! Wow…
-beach/pool towels given to you when you go outside and exchanged on your way back in for “indoor” towels. No stress of losing your “assigned” towel like most other resorts.
Even slippers in case you are barefoot 🙂 like I said…the little things:)
-You can freely walk about the “city” at all hours (2 minute walk from hotel). We never felt unsafe although, yes, people are trying to sell you on everything…pestering but not invasive or threatening. A polite “no thank you” and they move on.
-heated pools…amazing spa
-reasonably priced and fantastic hotel restaurants (hence we didnt blow the budget…)

I could go on and on…ask and I will be happy to let you know.

Tidbits that may help:
1. Definitely worth upgrading to the grand club. Gorgeous room on upper floor. Private luxury beach area. Private check in. Top shelf drinks from 4-9 and delicious hors d’oeuvres that are pretty much a meal…PLUS resort credits and freebies so you pretty much justify it by using the coupons where you can 😉
2. Grocery store and convenience store is a 5 minute stroll if you want snacks/drinks/mix…cheap and easy…If you choose so non all inclusive is really no big deal…for us anyway
3. If you’re a big coffee drinker..nespresso machines in room. I think there may be a charge but we did grand club so was free.

All in all..amazing service…amazing staff…would 100% recommend!

"I will definitely return!"

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"I will definitely return!"

What a fantastic week in Cancun and the GFACBC made it extra special. This is a hotel that caters to the discerning traveler. Higher end service and not a party atmosphere. From the extra attention they give you at the pool to the fresh flower arrangements in the lobby, it is classy. The spa – the spa! It’s the most grand spa I’ve ever been to. At minimum book a Hydrotherapy session. And bring a book. Many places to relax and take a breath. The views are amazing and even tho the longer beach is a short walk away, it’s worth it. A big plus is the modern grocery store across the street. You can go to the second floor to get a delicious salad bar or fresh produce and wine. All inexpensive. And for the best part… their staff! Adrianna, the head of conferences to such great care of us. While we were there a large group had events outside that created alot of noise. Disturbed our peaceful vacay. She listened to us so well and made it right for us that we were doubly impressed. Also Henry, Israel, JJ, Alberto, and Alex at the pool and beach were so lovely and took care of us. Lisbeth at the front desk and Tabita in the gym were outstanding. Made us feel special and taken care of. Thank you for a great memory!

"This place exceeded our expectations!"

Super late to writing our review - we went over Thanks giving week in 2018. My husband and I and our 2 children (10 & 6). We were going for a wedding at another resort and were very anxious about traveling to Cancun with our children.

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"This place exceeded our expectations!"

Super late to writing our review – we went over Thanks giving week in 2018. My husband and I and our 2 children (10 & 6). We were going for a wedding at another resort and were very anxious about traveling to Cancun with our children. We were there for 7 days and we would have stayed longer if we could have! We did the junior suite 2 double beds grand club level. That is the key… GRAND CLUB! It is worth every penny.
From the delicious food to the amazing, clean room with a breathtaking view, to top level treatment, we had a blast. Everyone was super attentive and kind and we felt safe the entire time we were there. The kids loved the kids club. There were so many activities for them to do each day and they made new friends from all over. The beach was fantastic and very little seaweed. There were plenty of beach toys to rent from the concierge for the kids to play with in the sand. The restaurants in the resort were also delicious. Our oldest loved having the food available all day for him to eat and he still asks if we can go back for the food. We did venture out a few nights and days to the surrounding area and it was fun. We bought a few things from the little shops and from the outdoor mall.

Overall, I could go on and on about how amazing it all way but the review would be way too long. WE felt safe the entire time we were there. The kids did too. Clean room. Great food. Clean resort…. we would go back in a heart beat. Thank you to all the amazing staff there that made our trip a wonderful Thanksgiving away from home.

And to those commenting about the old paintings and lobby furniture: i’m not there for either of those. Didn’t bother me.

"Mi hotel favorito de Cancun"

solo puedo decir que es mi hotel favorito de Cancun, excelente ubicación, habitaciones hermosas, cómodas y limpias, la comida es excelente y la atención del personal extraordinaria. las albercas están muy bien cuidadas y...

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"Mi hotel favorito de Cancun"

solo puedo decir que es mi hotel favorito de Cancun, excelente ubicación, habitaciones hermosas, cómodas y limpias, la comida es excelente y la atención del personal extraordinaria. las albercas están muy bien cuidadas y mantienen el area de la playa limpia y en lo que cabe sus posibilidades libre de sargazo.

"ベストロケーション イン カンクン!"

私はカンクンの他のホテルに宿泊しましたが、このホテルは私のお気に入りです。すべての部屋はオーシャンビューのジュニアスイートですので部屋は広々として快適です!

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"ベストロケーション イン カンクン!"

カンクンは他のホテルも泊まったことがありますがこちらのホテルが一番好きです。全室オーシャンビューでジュニアスイートなので部屋も広くて居心地がいい!プールはビーチの目の前にあり子供たちはプールとビーチを行ったり来たりして大はしゃぎ。大人はプールバーで飲んで泳いでと、大人も子供一日中楽しめます。ここのビーチは浅瀬で波がおどやかなので子供が泳いでも安全です。カンクンでは口コミのいいレストランに何軒も食べに行ってみましたがホテル内のレストランの食事が一番美味しかったです。
チェックインした時のフロントの方が無愛想で感じが悪かったのでガッカリしたのですが、その人以外はベルマンやプールバーのバーテンダー、ウェイター、皆さんとてもフレンドリーで仕事も早く、うちの子供たちでさえも接客態度がプロフェッショナル!と感嘆していました。
また泊まりたいホテルの一つです。

"Outstanding"

Just got back from a stay over the New Year, and from the moment of arrival until departure, we were treated with exceptional hospitality. The entire staff went out of their way to meet any and all of our needs.

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"Outstanding"

Just got back from a stay over the New Year, and from the moment of arrival until departure, we were treated with exceptional hospitality. The entire staff went out of their way to meet any and all of our needs. A “Five Star” resort in every sense of the description. Will definitely return.

"Sheer Perfection"

The value that the Fiesta Americana Coral Beach is and the fact that they have the most optimal and strategic location to all the amenities Cancun has to offer (shopping, entertainment…) is what deserves every consideration.

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"Sheer Perfection"

The value that the Fiesta Americana Coral Beach is and the fact that they have the most optimal and strategic location to all the amenities Cancun has to offer (shopping, entertainment…) is what deserves every consideration. Their sandy white, calm beach waters broken by Isla Mujeres and the most incredible pool and relaxing atmosphere makes Fiesta Americana Coral Beach the best hotel, bar none, in the hotel zone. The food, from even the swim up bar, is equally incredible. And the service? It has brought me back to the Fiesta Coral Beach for the fourth year in a row. The world class spa is unforgettable!

Making the pool incredible is the sheer size, cleanliness and the extensive and perfectly manicured and luscious greenery that surrounds it. The grounds were aforethought to the hotel’s architectural plans: the hotel was built into the existing flora. This is very unique to the Fiesta. The natural shade, provided by their abundant palm trees and trees, helps evoke calmness and being one with nature. If you get the cabana out by the pool, it is heaven on earth! Nothing like falling asleep next to turquoise waters and the sounds of the sea.

The hotel can be to capacity, as it was last week that I was there, yet the atmosphere is very zen like–just what my daughter needed before the beginning of the intensity of the 80 hour work weeks that her surgical residency will be. The expansive lobby also gives it that zen feeling.

Their food is first class and superior in all of their restaurants. I will dream about the house made chocolate cake that was made for my daughter’s celebration until I return next year and request my own, from scratch/no box, for whatever reason I can think to have one made for me. I will also dream of the lobster pozole from La Joya restaurant and the complimentary tequila tasting. If something is not on the menu, it’s not a problem; they will make it for you to your specification.

Complimentary to all of the above is THE SERVICE, THE SERVICE, THE SERVICE! I have never managed to sit in any other area (why change perfection) but the Sunset (swim up) Bar as the staff there is a well oiled machine: they work hard, synergistically, and fast to meet your every need without being over bearing in the least. Simply say “todo bien” if you do not need anything. Be sure to try their strawberry, mixed greens, goat cheese and cashew salad with tamarind dressing salad; it is sooooooo good! This is not an all inclusive hotel but you do not spend any more by buying your meals and all your drinks.

They aim to please and will make EVERYTHING PERFECT for you.

"BI WORLDWIDE Inspirational Partner"

Grand Fiesta Americana Coral Beach Cancun Selected As BI WORLDWIDE Inspirational Partner

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"BI WORLDWIDE Inspirational Partner"

CANCUN, MEXICO (JULU xx, 2016) – Grand Fiesta Americana Coral Beach Cancun has been named as a BI WORLDWIDE Inspirational Partner. This designation aligns Grand Fiesta Americana Coral Beach Cancun with other companies who maintain a loyal partnership and provide top-notch service in the event industry. The resort has been recognized in the following award category. Show me the Money: Supplier who best partnered with BIW and clients to address a creative solution to a budget challenge.

BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable results for its clients by driving and sustaining engagement in 120 countries through seven global headquarters and operating in 22 languages.

BI WORLDWIDE’s Inspirational Partners Forum is designed to bring key supplier partners together for education, and information exchange. These key suppliers are a vital component to achieving excellence and BI WORLDWIDE is honored to recognize Inspirational Partners across seven categories: Make it Happen, Show me the Money, Elevated First Impression, Keep in Touch, Turned it Around, Creative Touches and Excellence in Operations.

“It is truly an honor for Grand Coral Beach to be recognized as a BI WORLDWIDE Inspirational Partner,” said Alberto Gurrola, General Manager, Grand Fiesta Americana Coral Beach Cancun. “We strive for excellence at every level and are thrilled to be recognized for our creativity in exceeding our clients’ expectations.”

“We’re so excited to recognize Grand Fiesta Americana Coral Beach Cancun as an Inspirational Partner. The resort’s attention to detail and commitment to excellence allows us to deliver best-in-class service to our clients. It is an honor to collaborate with them,” said Mary MacGregor, Vice President of Event Solutions at BI WORLDWIDE.

 

ABOUT CORAL BEACH
Located on Cancun’s most secluded stretch of white sand beach, Grand Fiesta Americana Coral Beach Cancun Resort and Spa offers 602 all-suite ocean front accommodations, each with a private terrace facing the turquoise waters of the Caribbean and lagoon-like pool. The resort’s top two floors are dedicated to the Grand Club, which provides lavish services and above-and-beyond amenities both pool and beachside as well as a dedicated lounge and a 24-hour concierge service. The 40,000 square foot, sleekly-designed Coral Beach Gem Spa offers innovative treatments inspired by gemstone therapy and a dramatic 10-step Hydrotherapy Ritual. Perfect for the whole family to enjoy, the resort’s newest addition – Coral KidZ Club – a $2 million, 40,000 square foot innovative and interactive “high-tech playground” features an array of ground-breaking indoor and outdoor activities. Guests can choose from a variety dining outlets, including the AAA Five-Diamond Le Basilic serving French Mediterranean cuisine and La Joya, an authentic Mexican experience replete with tequila lounge. A perfect blend of serenity and activity, the resort is steps away from Cancun’s vibrant nightlife, entertainment and luxury shopping as well as the high speed ferry to colorful and picturesque Isla Mujeres. This award-winning resort is a member of Preferred Hotels & Resorts.  For more information, please visit www.coralbeachcancunresort.com or call 1-888-830-9008. Follow the resort on Twitter @grandcoralbeach and on Facebook.com/grandcoralbeach

Coral Beach Media Contact:
D&DPR
www.dndpr.com
Tel: +1 646.393.4392
Teresa Delaney        Teresa@dndpr.com
Nichole DiBenedetto     Nichole@dndpr.com

"Thrivent Financial experienced"

In February, Thrivent Financial experienced the highest rated conference we have ever had for our annual leadership conference.

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"Thrivent Financial experienced"

In February, Thrivent Financial experienced the highest rated conference we have ever had for our annual leadership conference. It was due in large part to the Fiesta Americana Grand Coral Beach property, staff, culinary team and production support team. When we come back, will look no further than this amazing resort, again.

"Will Come Back If In Cancun"

I went there this August at the end of my trip, we wanted to have a quiet 2 days after travelling for two weeks. I could not think of any other place to stay at. The hotel was clean, and well decorated.

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"Will Come Back If In Cancun"

I went there this August at the end of my trip, we wanted to have a quiet 2 days after travelling for two weeks. I could not think of any other place to stay at. The hotel was clean, and well decorated. The staff was very friendly and helpful (the welcoming was friendly by a lady who tried her best french since she heard us speak french, it felt nice and personal). It is not an all-inclusive but that did not bother me, I found a deal with breakfast included online and for the rest, we tried the bar next to the pool, the Mexican restaurant and the French restaurant. In my opinion we have received far better food quality and service than in an all-inclusive, the hotel is well located anyway so there are more eateries within walking distance. And yes try the Spa, it was a pure delight! 🙂 I have not been to other hotels in the area to compare properly.
One minor point is that I was disappointed to have to pay to use the Gym facilities as extra, I would have hoped this was included, just like the pool for ex. (But on the other hand I was alone enjoying the view and putting my music out loud! )

"Quality of Food Was Excellent"

Everybody mentioned that the presentation was great, the variety, and the menus. The flexibility of the Chef was very much appreciated.

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"Quality of Food Was Excellent"

Everybody mentioned that the presentation was great, the variety, and the menus.  The flexibility of the Chef was very much appreciated.

The room allocation is great.  It is the first time he doesn’t get any complaints in regards to room allocation….  Everybody was happy.  Amazing the cleanliness of the property.  Everybody express this was a very high end property, the staff is very polite and helpful. TOP PRODUCERS

"Amazing Hotel with Gorgeous Views!!"

We loved almost everything about this hotel. The only reason for 4 stars instead of 5 is that they closed their pool at 8 and that greatly disappointed us. We spent our days out and about and would come back from dinner hoping to get some time to swim but we were left bored.

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"Amazing Hotel with Gorgeous Views!!"

We loved almost everything about this hotel. The only reason for 4 stars instead of 5 is that they closed their pool at 8 and that greatly disappointed us. We spent our days out and about and would come back from dinner hoping to get some time to swim but we were left bored. It really didn’t make since because the pool bar was open but you couldn’t get in the pool. They are very strict about this – we were in the pool and they made us get out at exactly 8, they actually started asking us to get out before then. Our room was so comfortable and the view was perfect. Breakfast buffet was absolutely amazing. Everyone working was very kind and they definitely pamper you!

"The Best Hotel in Cancun"

Why is it the best? Well, it starts with a central location close to the convention centre, restaurants and the main night life in Cancun. While one may think that being so close would make it loud and busy, it's quite the opposite.

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"The Best Hotel in Cancun"

Why is it the best? Well, it starts with a central location close to the convention centre, restaurants and the main night life in Cancun. While one may think that being so close would make it loud and busy, it’s quite the opposite. The hotel is very large and constructed running parallel to the ocean. It likely has the largest beach front of all the hotels in Cancun. I had a very large ocean view room with a sitting area and a balcony. The pool is large and clean and the ocean is steps away. Full restaurant service right to your lounge chair. There are a few other great restaurants onsite and conference facilities. Service was excellent from front desk to the fantastic cleaning staff that keeps the entire facility sparkling. Yes the best hotel in Cancun

"Excellent hotel and location"

Location of this hotel is perfect - across the street from the convention center and walking distance to many restaurants and night life. Hotel staff is very accommodating. Our experience at the small cafe restaurant was superb - excellent food and service.

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"Excellent hotel and location"

Location of this hotel is perfect – across the street from the convention center and walking distance to many restaurants and night life. Hotel staff is very accommodating. Our experience at the small cafe restaurant was superb – excellent food and service. Looking forward to returning

"Delighted we went."

This was my daughter's and my first time in Mexico and I made this booking strictly on the reviews on TripAdvisor and the amazing pictures promoting this place. I have traveled everywhere in the world and am fussy when it comes to hotel standards.

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"Delighted we went."

This was my daughter’s and my first time in Mexico and I made this booking strictly on the reviews on TripAdvisor and the amazing pictures promoting this place. I have traveled everywhere in the world and am fussy when it comes to hotel standards. We were not disappointed. From the time my daughter and I arrived to the moment we left, we were made to feel special. From reception through to room service, the staff was extremely courteous and accommodating. Believe it or not, the pictures do not exaggerate the beauty of this resort. Our junior suite overlooking the lagoon was magical-clean, spacious with a breathtaking view over crystal clear Caribbean water. I can’t even begin to tell you how stunning the sunrise each day was. The atmosphere at the hotel is serene, laid-back which was exactly what we were looking for– a bit of rest and relaxation.The food was an excellent standard and obviously prepared to very strict hygiene standard. We chose from the a la carte menu rather than the buffet for breakfast – an option that worked to our liking. The only “downside” of this place is that other than the pools, the jet skis, the dining and the spa — there is nothing else to do without leaving the compound. Yes, there is shopping in walking distance and some other restaurants but no planned activities at the hotel- at least not while we were there but this was for us a minor point. I can’t wait to go again.

"My Favorite Hotel"

My wife and I spent our honeymoon here 13 years ago. A business trip to Playa del Carmen resulted in us extending and wanting to go back to Cancun. Based on the hotel's beach, there was no other hotel we considered.

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"My Favorite Hotel"

My wife and I spent our honeymoon here 13 years ago. A business trip to Playa del Carmen resulted in us extending and wanting to go back to Cancun. Based on the hotel’s beach, there was no other hotel we considered.

While we thought the hotel was nice 13 years ago, we simply loved it on this trip. The staff was as professional as could be; they were extremely attentive and friendly. The grounds and public areas are constantly being taken care of and cleaned…you can tell the staff has great pride in the hotel. Both my wife and I work in large luxury hotels in Las Vegas and this hotel was the cleanest and best maintained property we have seen. Everything was spotless!

The pools are gorgeous, and the property sits on probably the nicest beach in the Cancun area. The entire Caribbean has been plagued with a seaweed issue this year…the Fiesta Americana has nets offshore to keep the problem to a minimum while they also have staff picking up seaweed that does make it to shore. It really was not a concern.

The location of the hotel could not be better. It is conveniently located to restaurants, bars, nightspots, and shopping so you don’t have to go far for added options, but it still maintains a relaxed, low-key atmosphere when you are on the property grounds. It is the perfect place to relax.

The rooms are tastefully decorated, as are the restaurants on property. There are a number of fine restaurants to choose from if you don’t want to leave the hotel. The breakfast buffet was especially nice, and there are a number of theme nights at the various venues (Mexican Fiesta, Reggae, etc.).

The hotel’s spa was probably my wife’s favorite feature. She said the attention she received and the treatments available were second to none.

We both loved our stay and vowed to come back sooner rather than later. It is a great hotel.

"Why they don't have 5 stars, I'll never know!"

I don't even know where to begin with this amazing resort and more importantly; the most incredible people who provide lovely hospitality that work here. This resort is a gem and why anyone has one negative thing to say; I will never understand.

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"Why they don't have 5 stars, I'll never know!"

I don’t even know where to begin with this amazing resort and more importantly; the most incredible people who provide lovely hospitality that work here. This resort is a gem and why anyone has one negative thing to say; I will never understand.
First to disprove some of the other reviews; I am not sure what hotel the guy who claims you can’t bring bottled water from the outside into the resort or that the security guards watch you like a hawk. I brought groceries (snacks/water/soda) multiple times from the grocery store right down the road and was always greeted with a warm smile and friendly ‘hola’; so that just isn’t true. I did not experience ONE rude encounter during my stay, we were treated like royalty during our entire 7 days at Fiesta Americana Coral.

A few highlights regarding staff;
The man who stole our heart… Benigno (Benny). We first met him when he waited on us on our second day under the palapa on the beach. Every day after that, we had 4 lounge chairs waiting for us with towels to lay on & towels as pillows; 2 in the shade and 2 in the sun so we could tan. He constantly brought us buckets of fresh ice, made sure we had what we needed and never put pressure on us about paying immediately; let us keep a tab open every day that made it super easy to pay with a credit card if needed. He was so kind, respectful and the most lovely man we met during our trip. A few people were looking and asking for him that were regulars so we know he is a gem that many people are fond of. Our last day he was actually working at the breakfast buffet (which is soooo delicious btw!) and he waited on us for our last morning, we were so sad to say goodbye. I hope everyone treats this man the way he deserves, he made our trip to Cancun so special and we will never forget him!
Oscar at La Joya restaurant was also so great! We did the tequila tasting (in the coupon book) and he not only enlightened us with so much cool information about the different kinds of tequila and the process it takes to make them but also made us laugh with his great sense of humor! Highly recommend seeing him at the restaurant.
The staff at the spa were also incredible. I am a spa snob; membership at Burke Williams, have been to many in my life and let me tell you… you will never experience a spa like this. It was absolutely stunning from decor to the 10 steps of hydrotherapy you do before your service (spa/sauna/steam/ice room/jacuzzi/mudbath etc.). Just amazing! I actually ended up cutting my toe in the last giant infinity pool; I think on a piece of tile that had come lose (which they immediately fixed) and they waited on me like no other! They called first-aid and had someone come disinfect and properly wrap my toe (I felt so silly but this is their protocol) and they even ended up giving me my 80 minute massage complimentary, it was unreal! They were so accommodating and gracious, it was such a treat to say the last.

The rooms are beautiful; marble floors with steps that go down to a sitting area and a beautiful view of the pool and ocean if you get ocean front view. The house-keeper came 3 times a day and left us chocolates daily, organized our shoes and left us clean slippers and robes every day… it was a fairy-tale really!

The beach is the best in all of cancun, you are on the side where the waves aren’t too rough and they keep the area so clean with the fluffiest whitest sand! Right behind you is the hotel zone downtown where there is senor frogs, the outdoor market where you can buy all of your gifts to back home, some outlets and even grocery stores and great restaurants.

I can’t wait to come back and stay at this resort again, it was perfect from beginning to end. I will recommend all my family and friends to stay here in a heartbeat! 🙂